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Testimonials from Player-Care Customers

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December 20, 2020
John, By the way I would like to thank you for the abundance of very helpful information you provide on your website. I can only imagine how much time you have put into the updating and development to make it a must have best in the world reference for pianolas.

Signed: John G. in Australia

(Editor's Note: John Tuttle has created every webpage at Player-Care.)

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John, Last weekend I was lucky enough to purchase my late neighbors gorgeous player piano. I have spent some of the last week checking on line to learn more and I found your fantastic website. I just have to tell you that it is one of the best, comprehensive websites I have been on! I don't mean just about player pianos, I mean ever. Who organized and put it together for you? I am in Natick, Massachusetts and I found Louis Gentile who I would think you probably know, since the player piano community is so small. He's coming out January 10th to tune and see what I have. Thank you for all the valuable information you have shared, there is a lot of it and it all looks great!

Signed: Wishes to remain anonymous

(Editor's Note: John Tuttle has created every webpage at Player-Care.)

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Just a note to say thanks for your help, parts, (the "like-new" tubing pieces from your left over stock fit perfectly) and advice in taking on our piano repair. Took almost a year for my cold weather piano re-tubing project to be completed but I got the belly cloth back on today and successfully played over 20 rolls in the past couple of days. I had redone some smaller expression box billows and rewind/replay billows repairs 30 years ago and while they needed some limited repairs they are in good shape. Other parts tested good to passible, nothing is perfect and it works! So I am happy. I also removed a couple of pounds of dust and debris from all the nooks and crannies of the mechanism. Your videos, technical documents and repair books were excellent references throughout the process.

Thanks again,
Bob Sier
Stoughton, WA

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Love your videos. As an amateur player-fixer I've used your videos several times as guides. You're great! Thank God for people like you. I do pianos mostly for friends and a hobby and I'm on my 5th one now. In fact, I've bought some parts from you recently. I'm doing a Lester right now and I don't need to tell you how much a pain the valves are to rebuild and set properly. I built a jig to set up the gap on them and then I dial them in with test fits until they're just right. The strip laid pouches weren't too bad but I like them separate much better. I just hope I did it right. I've done a couple of Standards, a Pratt and Read players as well as an Autopiano and a Chase and Baker piano player (which is mine). I love the old technology and to think that today's computers are based on this same principle of ons and offs to accomplish music. Player pianos are early computers! Keep them going John. Great work from a great craftsman.

Doug Vensel
Malone, NY

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This is the first time I have received a compliment via a video. Thought I would
share it with visitors to Player-Care. It came from Michael White in Idaho.

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Hi John, I really must apologize for taking so long to respond to the questions you asked in the web page and in your email. I have also been dreadfully remiss in not thanking you for your quick response regarding the bellows cloth, which I have received and for which I now thank you. I have to say that of the reasonably large number of US firms I have dealt with in recent years, yours has been by far the quickest and easiest to work with. I also want to thank you for the web page and your efforts to help my understanding of this player.....

John Morris..... (Canterbury, Victoria, Australia)
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John, Thank you for all your prompt attention to my order. The rolls were a gift for my husband's birthday. They arrived in time and he was thrilled with them! I really appreciated the customer service....

Carol Boas..... (Wilton, CT)
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Hi John. Just a note to let you know I have just received my order of music rolls today......I am certainly impressed with the service and attention you give to your customers.... I will definitely be placing more orders in the near future....... Again, thank you sooooo much for such excellent service....

Kay Bishop......(Gainesville, TX)
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I did receive my CD today. Thank you again, not only for your follow-up regarding my backorder, but most important, your excellent, professional, and greatly appreciated, customer service.

Debby Silva (Lakewood, CA)
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I just wanted to thank you for the wonderful service that you provide. I received the service manual for my player piano in a very timely fashion and I also just received my roll order today, which I believe that I ordered only about 3 days ago. You have been most helpful and your service is great!

Jill Gorman (Mantua, New Jersey)
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John, I just had to email you about your service! Ordering was so easy, and I got my order in 4 days! The music was more than I expected, I never knew that my Meville Clark player could play that well. Thanks again.

Paul Shuler (Ringgold, Georgia)
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Thanks for responding so quickly to my questions and working
so quickly on my order to ensure that I have it by the 23rd. My job
is teaching customer service and yours is outstanding!

Take care, Carol Sauceda (Santa Barbara, CA)
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"Si j'ai propos? © Monsieur John A. Tuttle de r?diger ce t?moignage en faveur de Player-Care, c'est simplement que je suis tr?s satisfait des services rendus par cette soci?t?.

En effet pour ma premi?re commande aux ?tats Unis, j'ai pu trouver aupr?s de Player Care repr?sent?e par Monsieur John A. Tuttle un accueil tr?s sympathique et chaleureux malgr? la barri?re occasionn?e par la langue. Je n'ai pas attendu plus d'une heure pour avoir une r?ponse © une question et le paiement que je ne souhaitais pas effectuer par carte bancaire n'a pos? aucun probl?mes. Aucune interrogation n'est rest?e en attente. Ma commande de rouleaux est arriv?e chez moi en quelques jours apr?s que j'en ai eu la confirmation.

Voici quelques raisons qui explique ma volont? de vanter le professionnalisme de Player Care mais il y en a s?rement d'autre que je vous souhaite de d?couvrir en choisissant Player care."

Vincent Th?bault France (Vincent.Thebault@paris.ensam.fr).

In english:

"If I suggested to Mister John Tuttle drafting this testimony in favour of Player-Care, it is simply that I am very satisfied with services returned by this society.

Indeed for my first orders in United States, I was able to find with Player Care represented by Mister John A . Tuttle a very nice and warm reception in spite of the barr?re caused by the language. I did not wait more than one hour to have an answer to a question and the payment which I did not wish to make by card put nobody problems. No interrogation stayed in wait. My order of rolls arrived home in some days after I had it the confirmation.

Here are some reasons who explains my will to praise Player Care's professionalism but there is certainly of other than I wish you to discover by choosing Player care. "

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We already received the Rolls from QRS. Great dealing with you.
By the way I've had some hits on the Tik-Tok Man of Oz requests.
Thanks to you ! We hope to do business with you again in the future.
We also appreciate all the time and effort you put into our questions and answering them promptly.
You definitely have "GREAT CUSTOMER SERVICE" !

Ozilly Yours, Harris & Andrea
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"They arrived today! Thank you for such quick service! You will be hearing
from me again soon. I have been buying music rolls for over 20 years and
you've been the best! Easy to order and fast service!
Thank you so much!"
"My daughter has been after me for a long time to use the internet more, but
it always seemed so difficult. Your web site is so easy to use, it's almost scary!
Doris; Indian Harbour Beach, FL"
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"The enclosed catalog was a big help. The rolls are a gift for my parents. I am sure
they will be contacting you in the future about more purchases. What an easy process.
Laura; Leesburg, VA"
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"I am not very sophisticated at ordering merchandise electronically. My wife is the resident computer genius. When she got home from work tonight and I told her I had made my first purchase on the internet, she was naturally concerned about whether or not the transaction was done using means to secure one's credit card numbers. She checked things out and all is well with you and the rest of the world.

Thanks for giving those with player pianos a chance to order at a discount.

Le Roy Barnett, Grand Ledge MI
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"Thank you John! I appreciate the phone call last night to rush my order along. I was very pleased with your customer service. It is hard to find these days. Thank you!

Sylvia Brown, Shawnee, KS Hello John
Thank you for your reply and your helpful suggestion. The M bag service will be fine by me. It saves a few dollars and the risk is small. Using "Playercare" works out a lot cheaper than QRS direct.

regards Rob from England
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The second best reference I can give you is QRS. You can call their office in Seneca, PA at 1-800-247-6557.

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John A Tuttle

Since "Player-Care" is an internet business, I prefer that we correspond via E-Mail (click here to fill out the 'Request Form'). However, if I'm not in the middle of some other activity, you can reach me at 732-840-8787. But please understand that during the hours from 8AM-5PM EST (Mon-Sat), I'm generally quite busy. So, I probably won't answer the phone. If you get the answering machine, please leave a detailed message stating the reason for your call. Also, repeat your name and phone number clearly and distinctly. By necessity, I prioritize everything in my life. And, if you call and just leave your name and number, and ask me to call you back, it might be a day or two before I return your call. Why? Because I don't know why you want me to call and I might not be prepared to assist you in an effective and efficient manner. If you leave me an E-Mail address (which I prefer), spell it out phonetically. The more you do to help me, the more I can help you in return. Don't rush. You have four minutes to record your message.

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407 19th Ave, Brick, NJ, 08724
Phone Number 732-840-8787
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