Every so often something happens in this business that I don't like to report. However, the best way to handle any unpleasant situation is head-on. So, here's the bad news. As of August 14, 2004, QRS changed the way they allow non-stocking dealers to do business. As a consequence, shipping costs and delivery times have increased. I suggest that you print this page for handy reference. To continue ordering - Click Here!

To begin with, rolls will no longer be drop-shipped directly from the QRS factory to your home. All rolls must now pass through my business (Player-Care) here in Brick, New Jersey. This means that the rolls have to be shipped twice. First to me, and then on to you. This is unavoidable. Having checked out the whole situation very thoroughly, I'm convinced that the least expensive carrier is the US Postal System. Since music rolls are considered "printed music", they qualify for the lowest rate the USPS offers, which is Media Mail. Unfortunately, parcels sent via Media Mail take a bit longer to arrive than they do if they are shipped via UPS, FedEx, or USPS Parcel Post. Therefore, it is estimated that most orders shipped via USPS Media Mail will take about 10-14 days to reach their final destination, once the order has been processed at Player-Care. Also, since the exact weight of the order cannot be accurately known by me until after I receive the order, you will not be charged for shipping until after I receive the billing invoice from QRS (usually 2-3 days after I receive the rolls). Unfortunately, QRS will only ship the rolls to me via UPS, but they get charged a very low rate. So, the cost of shipping the rolls to me is 40% less than the standard UPS rate. Also, QRS still charges all non-stocking roll dealers a $5.00 Packing Fee per order. These charges are passed along to the customer. To continue ordering - Click Here!

Here's how it works. During the Verification Process, I will give you an estimate of the shipping charge based on the average weight of QRS music rolls. After you verify the accuracy of your order and accept the estimated shipping charge, you will be charged for the music rolls and the QRS Packing Fee ($5.00). After the rolls are shipped to you and I get the invoice from QRS, you will be charged for shipping. Now here's the good news. You will NEVER be charged more than the Estimated Shipping Charge. If the Estimated Shipping Charge is LOWER than the actual cost, you will only pay the estimated charge. But, if the actual cost is LESS than the estimate (which is common), you will be charged the lesser amount. To continue ordering - Click Here!

Also note that parcels sent by USPS Media Mail cannot be tracked, but by default Delivery Confirmation is included in the estimated shipping charge. Further, all orders valued at over $200.00 will be Insured. USPS Media Mail is about 50% less expensive than UPS for the same size order. Please understand that by default, all orders will be sent via USPS unless you select another Option. All Shipping Options are available on the revised Secure Order Form. To continue ordering - Click Here!

Having checked all of this out very carefully, I'm still positive that buying new rolls through Player-Care is still less expensive than buying the same rolls through QRS or any other major online retailer. Our standard 15% discount rate almost always covers the additional cost of shipping. However, if I find that you will save money by ordering directly from QRS, I will recommend that you buy the rolls from them, and I'll give you their toll-free phone number. To continue ordering - Click Here!

Also, be aware that most foreign countries have Import Duties, Customs Fees or a Value Added Tax (VAT). Paying these taxes is the responsibility of the customer. From the information I've have gathered from my overseas and non-US customers, it seems that the average tax is around 17% of the purchase price. To continue ordering - Click Here!

Lastly, you may notice a difference between the amount of postage listed on the shipping label and the amount you were charged. This is because the shipping label is printed online, and their rates are slightly lower. However, when I bring the parcel to the post office for delivery, I pay the difference when I purchase the insurance. The way it was explained to me by the post master is that if the parcel has to be handled by a postal employee at the post office, I don't get the reduced rate listed online. But, since the label is printed online, you and I have the added protection of having a record in the postal system that the parcel was processed into their system. In other words, we have proof that they accepted the parcel. With a hand-printed label, the only thing we have is a receipt which says that postage was paid. To continue ordering - Click Here!

NOTE: Extended Play (XP) rolls always end with a letter, like A, B, or C.
Regular Rolls always end with a number.