For a number of years, Universal made upright player pianos in California. Their player system eventually became the property of QRS. QRS also made and sold similar player systems under the names Story & Clark, Baldwin, and Wurlitzer. Later, QRS introduced the Pianomation system, a completely digital player system. Technical support for these systems has been hard for most owners and technicians to find, until now.

Parts and Technical Support are now available to the general public and player piano technicians from email: John Omiatek, who was the head engineer at Story & Clark, in Seneca, PA for decades. John can also be reached by phone at 814-671-5607. Due to the highly technical nature of these electronic player systems, John charges a very reasonable fee for his services.

Since "Player-Care" is an internet business, I prefer that we correspond via E-Mail (click here to fill out the 'Request Form'). However, if I'm not in the middle of some other activity, you can reach me at 732-840-8787. But please understand that during the hours from 8AM-5PM EST (Mon-Sat), I'm generally quite busy. So, I probably won't answer the phone. If you get the answering machine, please leave a detailed message stating the reason for your call. Also, repeat your name and phone number clearly and distinctly. By necessity, I prioritize everything in my life. And, if you call and just leave your name and number, and ask me to call you back, it might be a day or two before I return your call. Why? Because I don't know why you want me to call and I might not be prepared to assist you in an effective and efficient manner. If you leave me an E-Mail address (which I prefer), spell it out phonetically. The more you do to help me, the more I can help you in return. Don't rush. You have four minutes to record your message.